Samsung announces phasing out its ads from its software following customer complaints


Samsung, the South Korean electronics company, has declared that ads will not be displayed in its default apps, such as Samsung Weather, Samsung Pay, and Samsung Theme, according to media sources.

According to the report, the update could be ready shortly.

“Our priority is to deliver innovative mobile experiences for our consumers based on their needs and wants,” the company said.

There are applications, including Samsung’s own apps that provide pre-arranged ads via the notification shade. Some of that is normal in a Rs. 20,000 phone, but ads to buy Rs. 1 Lakh is too much. Galaxy users took to social media to complain to Samsung about the problem. Some even hinted at a “polished activity” at the organization for displaying ads for Rs. 1 lakh+ phone.

On Reddit last year, numerous Samsung customers complained about the obtrusive adverts that showed on their phones. Users shared screenshots to show that the company displayed ads of various sizes, including images that took up about a third of the screen and text-based adverts.

Recognizing the numerous concerns from Galaxy phone users, Samsung declared that it valued customer feedback and will thus refrain from displaying adverts on its applications.

The Verge follows comments made by its chief of Samsung’s Mobile Communications Business Roh Tae-moon in an internal town hall meeting.

Dr. Roh stated at the town hall that Samsung’s business model will now change to “new growth opportunities in the fields of content and advertising services such as games and media.”

The organization hasn’t set a specific timeframe for when the ads will be phased out of its product line. On the other hand, Yonhap News Agency initially indicated that the modification would be made through a One UI software upgrade.


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